Care Available 24 Hours a Day, 7 Days a Week.
"I've been using the services of Homewatch for my mom who lives in Columbus and has COPD and Alzheimer's. I hired Homewatch based on other reviews I read and Im so glad I did. Lauren and Latosha are absolute gems and would do anything for my mom. They treat my mom the same as they would treat their own mother. They have done an outstanding job, and even if my mom doesnt realize it, they are making her life so much easier."
Written by: Natalie
Starting care can be stressful for anyone. Many people don't like to admit they need care, while others are anxious or fearful about having a stranger in their home. We understand this and do our best to ensure that starting care is as easy and stress-free as possible.
We never send a Caregiver out to a person's house unannounced or unescorted. After the initial assessment, we always have one of our office staff accompany the Caregiver to the family member's house to make the official introduction. This way, everyone feels more at ease. The office staff member not only introduces the Caregiver with the family member, he or she will also explain the plan of care and what is to be expected. This initial meeting could be as short as an hour, or it could last the whole day, depending on the needs of the family member and their comfort level. We never rush the first meeting; no one ever forgets a first impression!
You can reach us by phone 24 hours a day, 7 days a week. Our office phones are answered Monday to Friday, 8:30 AM to 5:00 PM, and our emergency on-call phone is answered 24/7.
We monitor our e-mails 7 days a week. You can always expect a prompt reply.
We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a facility. You can complete any paperwork via email or fax, if your loved one cannot do so.
We can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.
We begin creating a care plan by first learning about your loved ones family history, enjoyed social activities, medication regimen, medical history. All this information is used to begin our caregiver matching process making sure your loved ones lifestyle is an excellent fit with their caregiver. We also conduct a thorough fall-risk assessment of your loved ones home.
We can make available to you weekly progress notes about your loved ones weekly activities with our Lawton tool.
Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor's visits, communicating about your loved one's general well-being are all important components to family communication.
We will ask you from time to time for feedback of how we are doing. It is the only way we know to make certain we are continuing to deliver the quality care you expect from us. Quality Assurance visits and surveys are two ways we stay on top of things.
Homewatch CareGivers® is a trademark owned by Homewatch International, Inc.™ and licensed for use to independently-owned franchised businesses that offer caregiver services to the public. All personal services, elderly care, caregiving and home care services offered OR provided under the Homewatch CareGivers™ mark are offered and provided only by independently-owned franchises and, where required, licensed OR registered businesses and care agencies.