Care Available 24 Hours a Day, 7 Days a Week.
It has been a pleasure working with your agency. I felt a real connection with you and the caregivers. Your caregivers are like family. I would strongly recommend your services.
Written by: Evelyn Sakers
To start care today in Silver Spring is easy! Send us an email or give us a call 24/7 and one of our care representatives will be able to answer any of your questions. Once you are ready, we will schedule a free in home assessment at your convenience where we will help you develop a plan of care that best fits your needs and service requests. We will then identify the perfect caregiver who you will always be able to meet and interview before starting care. Our perfect caregiver match guarantee assures you that we will place and create the best care partnership opportunity for you. If for any reason a change must be made, we will accommodate and continue to look for that perfect match until you’re satisfied. We are ready and on standby to help with anything you may need so please reach out to us today!
You can reach us by phone 24 hours a day, 7 days a week because your call is important to us. If we happen to miss your call, we will return your message within 1 hour during normal business days and within 3 hours during evenings and weekends.
We monitor our emails closely during business hours. Expect a reply within 30 minutes between 9a-5p, or by 9a the following day if after 5pm evenings and weekends. If you email us during weekend hours we will try our best to get back to you but we may not respond until Monday at 9am.
We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a facility. You can complete any paperwork via email, mail or fax if your loved one cannot do so.
We can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.
We begin creating a care plan by first learning about your loved one’s family history, enjoyed social activities, medication regimen and medical history. All this information is used to begin our caregiver matching process making sure your loved one’s lifestyle is an excellent fit with their caregiver. We also conduct a thorough fall-risk assessment of your loved ones home.
We can make available to you weekly progress notes about your loved ones weekly activities.
Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor's visits and communicating about your loved one's general well-being are all important components to family communication.
We will ask you from time to time for feedback of how we are doing. It is the only way we know to make certain we are continuing to deliver the quality care you expect from us. Quality Assurance visits are one way we we stay on top of things.
Homewatch CareGivers® is a trademark owned by Homewatch International, Inc.™ and licensed for use to independently-owned franchised businesses that offer caregiver services to the public. All personal services, elderly care, caregiving and home care services offered OR provided under the Homewatch CareGivers™ mark are offered and provided only by independently-owned franchises and, where required, licensed OR registered businesses and care agencies.