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Buffalo Serving Western New York

1

Getting Started

We are available
24 hours a day,
7 days a week

Call us at 716-565-3103

You can reach us by phone 24 hours a day, 7 days a week because your call is important to us. If we happen to miss your call, we will return your message promptly during normal business hours (8am to 4:30pm Monday through Friday), and as soon as possible during evenings and weekends.

Email Us

We monitor our emails during normal business hours (8am - 4:30pm Monday through Friday). You can expect a reply within one business day.

Immediate Care, No Matter Where You Are

We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a facility. You can complete any paperwork via email or fax, if your loved one cannot do so.


2

Evaluating Our Care and Your Needs

We come to you and create a custom plan

Scheduling the Evaluation

We can come to your loved one's home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of his or her needs. In many cases we can conduct the evaluation the same day you reach out to us.

Creating a Care Plan

We begin creating a care plan by first learning about your loved one's family history, medication regimen, medical history and favorite social activities. All of this information is used to begin our caregiver matching process, making sure your loved one's lifestyle is a good fit with his or her caregiver. We also conduct a thorough fall risk assessment of your loved one's home.


3

Partnering in Care

We provide weekly progress and listen to feedback

Care Progress Reviews

Client progress notes are available on request.

Keeping Everyone in the Loop

Family communication can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor’s visits, and communication about your loved one's general well-being are all important components in family communication.

How are We Doing?

We will ask you from time to time for feedback on how we are doing. It is the best way we know to make sure we are continuing to deliver the quality care you expect from us. Quality Assurance visits and Home Care Pulse surveys are two of the ways we stay on top of things.