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Florence Newport, Union, Covington, Ft. Mitchell and surrounding areas

1

Getting Started

We are available
24 hours a day,
7 days a week

Call us at 859-525-0105

We monitor our telephone 24 hours a day, 7 days a week. If we happen to miss your call, we will return your message as soon as possible including evenings and weekends.

Email Us

We monitor our emails 7 days a week. Expect a reply within 1 hour between 8 am and 6pm, or by 9am the following day if after 6pm evening and weekends.

Immediate Care, No Matter Where You Are

We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a facility. You can complete any paperwork via mail or fax, if your loved one cannot do so.


2

Evaluating Our Care and Your Needs

We come to you and create a custom plan

Scheduling the Evaluation

We can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.

Creating a Care Plan

We begin creating a care plan by first learning about your loved one’s family history; enjoyed social activities; medication regimen; and medical history. All of this information is used to begin our caregiver matching process making sure your loved one’s lifestyle is an excellent fit with their caregiver. We also conduct a thorough fall-risk assessment of your loved one’s home.


3

Partnering in Care

We provide weekly progress and listen to feedback

Care Progress Reviews

We can make available to you our daily visit notes to monitor your loved one's progress.

Keeping Everyone in the Loop

Family communications can be one the most important aspects of our jobs as a home care agency. Staying on top of changing social schedules; running necessary errands; sharing notes from doctor’s visits; and communicating about your loved one’s general well-being are all important components to family communication.

How are We Doing?

We will ask you from time to time for feedback of how we are doing. It is the best way we know to make certain we are continuing to deliver the quality care you expect from us in addition to our Quality Assurance visits by office staff.