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Windsor Enfield, Manchester, East Hartford and Surrounding Areas.

1

Getting Started

We are available
24 hours a day,
7 days a week

At Homewatch Caregivers of Windsor and metro-Hartford, we respond quickly to any request for in-home care services, and will work together with a prospective client and family to design an individualized plan of care.

Call us at 860-683-9040

You can reach us by phone 24 hours a day, 7 days a week because your call is important to us. If we happen to miss your call, we will return your message within 1 hour during normal business days and within 3 hours during evenings and weekends.

Email Us

We monitor our emails closely during business hours. Expect a reply within 30 minutes between 9a-5p, or by 9a the following day if after 5pm evenings and weekends. If you email us during weekend hours we will try our best to get back to you but we may not respond until Monday at 9am.

Immediate Care, No Matter Where You Are

We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a facility. You can complete any paperwork via email, mail or fax if your loved one cannot do so.


2

Evaluating Our Care and Your Needs

We come to you and create a custom plan

Scheduling the Evaluation

We can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.

Creating a Care Plan

Caregivers are assigned based on a client’s health condition, level of service, social interests and any other special requests. After the initial client meeting and first day of service, our care managers will check –in with the client and family regularly during the first weeks of service.


3

Partnering in Care

We provide weekly progress and listen to feedback

Care Progress Reviews

We can make available to you weekly progress notes about your loved ones weekly activities.

Keeping Everyone in the Loop

Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor's visits and communicating about your loved one's general well-being are all important components to family communication.

How are We Doing?

We will ask you from time to time for feedback of how we are doing. It is the only way we know to make certain we are continuing to deliver the quality care you expect from us. Quality Assurance visits are scheduled every 30 days to receive family and client input to ensure that we sustain the highest possible care standards. This feedback is also used to confirm that the caregiver is a good fit in terms of skills and personality.

A commitment to deliver the highest quality of care drives employment standards and an on-going investment in training programs at Homewatch Caregivers of Windsor. We are selective in our hiring practices and use a rigorous screening process with a thorough 50-state, multi-jurisdictional background check, as well as drug testing. Through customer surveys, numerical benchmarks and interviews, we are nationally recognized as a Best of Home Care Agency.