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Your company provided me a priceless service during my wife's prolonged illness. All your employees that worked at my house and those at your office showed unending compassion, caring, patience, and professionalism. I could rest easy knowing that Homewatch was on duty. Your company stands head and shoulders above the rest, and I have tried the rest.
Written by: Client's Husband
It is 5:00pm on Wednesday. Our after-hours phone rings. The caller is J**, who has been told that the wonderful, but terminally ill lady in her charge is being discharged from the hospital at 6:00pm. This lady is in hospice care and J** is frantic to ensure that she will be able to go to her home to spend the few days she has left. She has bought some time from the hospital so that she will have this evening to arrange for care and for the house to be prepared.
There was no other response to this call other than to say, “We will be there!” I contacted our Family Services Coordinator, Edna Newman, and told her about the situation. We arranged to be let in to the house the next morning prepare it for arrival later in the day. We began cleaning at 8:00am on that dreary, rainy Thursday morning and it took us until close to 1:00pm to make the house fresh and presentable. A renter who had lived there for several months had not been kind to the home! There was no way we would allow this lovely lady to return to her home for the first time in months and not have it appear as it had been when she left it. I remember putting the finishing touches on our efforts by spraying the curtains with fabric freshener just as hospice arrived with a hospital bed. Strangely, the weather brightened at just that moment and made the living room light up.
In the meantime, our scheduler had jumped to and arranged for the around-the-clock care that our new client would require. Our first caregiver arrived just after the hospital bed, the hospice nurse arrived just after our caregiver, and J** arrived just after the nurse to announce that her beloved friend was on her way. Within an hour this lovely lady was settled into her new bed in her freshly cleaned living room among the people who would care for her until her passing. That moment came in the early morning hours five days after she arrived at home. She was able to peacefully drift away in the presence of her dear J** who was supported by hospice and our caregivers during those five days. I was personally privileged to be the caregiver there the first night after her arrival home.
This is one of the most touching cases and proudest moments among the many in which we have provided care. Being able to help in a situation such as this, when the need is so great and time is so short, is what compelled me and my family to open and run this home care agency. Each and every family that comes to us can expect to be treated with utmost consideration and respect because we do truly care.
Choosing a home care agency is no easy task, and every aspect of that agency should be considered, from their staff to types of care they provide. Homewatch CareGivers prides itself on our ability to understand your home health care needs and seek to provide the best home care available. With a multitude of home care agencies available, picking the perfect one should be a collaborative process with an expert in agency that understands all aspects of home care. With Homewatch CareGivers, you can rest assured we have your in home care needs in mind with every one of our consultations.
Our Knoxville home care agency has been blessed with great success because of the wonderful clients who trust us for assistance and because of the outstanding caregivers and support staff who provide that care. I cannot say “Thank You” enough to everyone who has made this possible. And “Thank You” to you, if you have managed to read this entire outpouring of my passion for caring. I enjoy and am blessed by each and every one of our clients no matter whether they have a few hours of service for companionship and errands, or whether they need constant supervision and care due to illness or dementia. I hope you and yours may never need this kind of assistance, but if you do, please ....
Let Our Family Care for Yours
Jan Coe, Owner
Homewatch CareGivers® is a trademark owned by Homewatch International, Inc.™ and licensed for use to independently-owned franchised businesses that offer caregiver services to the public. All personal services, elderly care, caregiving and home care services offered OR provided under the Homewatch CareGivers™ mark are offered and provided only by independently-owned franchises and, where required, licensed OR registered businesses and care agencies.