+ A

Chapel Hill Serving Durham, Orange, and Chatham Counties


Getting Started

We are available
24 hours a day,
7 days a week

Call us at 919-960-6038 

Care starts with a phone call from a potential client or a healthcare professional. During this phone call we collect some general information about the client and his/her physical and mental condition. If we are confident that we are able to provide care, we will schedule one of our nurses to do an evaluation. You can reach us by phone 24 hours a day, 7 days a week. Our office is open between 8 am and 5 pm Monday - Friday. After business hours and on weekends please call 919-960-8142919-960-8142 to speak with an on-call emergency staffing coordinator.

Email Us

We monitor our emails 7 days a week. Expect a reply within 1 hour between 8am and 6pm, or by 9am the following day if after 6pm evenings and weekends.

Immediate Care, No Matter Where You Are

We can start taking care of your family member immediately after the initial assessment is complete; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a hospital or a transition from a facility back home. You can complete any paperwork via mail, email or fax, if your loved one cannot do so.


Evaluating Our Care and Your Needs

We come to you and create a custom plan

Scheduling the Evaluation

Evaluations are an essential part of our admission process during which we learn more about the client’s condition, home safety, family dynamics, and other important information, which helps us to create a customized plan of care, perfectly suited to meet the each client’s unique needs. Then, through close collaboration of the nurse, scheduling coordinator, and client care coordinator, we select the most suitable caregiver for this particular client. Once the right caregiver is identified, we begin services within a day or two, but in an emergency situation, we can begin services the day of the initial phone call. Our admissions nurse can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved one's needs. In most cases we can conduct the evaluation the same day you reach out to us.

Creating a Care Plan

We create a Plan of Care by first learning about your loved one’s family history, preferred social activities, daily routines, medication regimen, medical history and a review of other healthcare providers' recommendations. All this information is used to begin our caregiver matching process to make sure your loved one’s lifestyle and care needs are met by the most qualified and skilled Homewatch caregiver. We also conduct a thorough fall-risk and safety assessment of your loved one’s home to make sure the care is provided in the safe environment.


Partnering in Care

We provide weekly progress and listen to feedback

Care Progress Reviews

Care notes regarding your loved one's daily activities are documented by our caregivers and are available in special journals kept at the client's home. A new way of documenting client's activities using our Lawton tool will be implemented soon.

Keeping Everyone in the Loop

Clear and timely communication with the families is one the most important responsibilities that our agency is charged with. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor’s visits, and communicating about your loved one’s general well-being are all important components of keeping the family in the loop.

How are We Doing?

Shortly after services begin, our nurse supervisors follow up with the client and the family on a regular basis to make sure they are happy with our services. From time to time we will ask you for a feedback on how we are doing, either by phone, mail or email. These surveys are performed by an independent customer satisfaction company Home Care Pulse. These are the only ways we know to stay on top of things and to make certain we continue to deliver the highest quality of care you expect from us. According to the latest survey conducted by HomeCare Pulse we were able achieve 96% client satisfaction - one of the highest ratings in the industry. We are committed to providing every client with the best care possible.