+ A

Nassau County Westbury and Surrounding Areas

We know that care isn’t always planned: you may be facing the need for care more immediately with a loved one in a hospital or at rehab right now or you may also be just starting to think about care options. We are here to answer questions and help you navigate next steps.

1

Getting Started

We are available
24 hours a day,
7 days a week

Call us at 516-501-9500

You can reach us by phone 24 hours a day, 7 days a week because your call is important to us. If we happen to miss your call, we will respond promptly.

Email Us

Our email address is nassau.info@hwcg.com. We monitor our emails 7 days a week. Expect a reply within 1 hour between 8 am and 6pm, or by 9am the following day if after 6pm evening and weekends.

Immediate Care, No Matter Where You Are

We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a facility. You can complete any paperwork via mail or fax, in your loved one cannot do so.


2

Evaluating Our Care and Your Needs

We come to you and create a custom plan

Scheduling the Evaluation

We can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.

Creating a Care Plan

We begin creating a care plan by first learning about your loved one’s family history, enjoyed social activities, medication regimen and medical history. All this information is used to begin our caregiver matching process making sure your loved one’s lifestyle is an excellent fit with their caregiver. We also conduct a thorough fall-risk assessment of your loved ones home.


3

Partnering in Care

We provide weekly progress and listen to feedback

Care Progress Reviews

We can make available to you weekly progress notes about your loved one’s weekly activities with our Lawton tool.

Keeping Everyone in the Loop

Family communications can be one the most important aspects of our jobs as a home care agency. Staying on top of changing social schedules; running necessary errands; sharing notes from doctor’s visits; and communicating about your loved one’s general well-being are all important components to family communication.

How are We Doing?

We will ask you from time to time for feedback of how we are doing. It is the only way we know to make certain we are continuing to deliver the quality care you expect from us. Quality Assurance visits and Home Care Pulse surveys are two ways we stay on top of things.