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South Orange Serving Essex, Morris and Union Counties

1

Getting Started

We are available
24 hours a day,
7 days a week

Call us at 973-810-0110

You can reach us by phone 24 hours a day, 7 days a week because your call is important to us. If we happen to miss your call, we will return your message within 1 hour during normal business days and within 3 hours during evenings and weekends.

Email Us

For those emails received during normal business hours you should expect a reply within 1 hour. For emails after hours or on weekend you should expect a reply the following day.


2

Evaluating Our Care and Your Needs

We come to you and create a custom plan

Scheduling the Evaluation

We can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.

Creating a Plan of Care

We begin creating a care plan by first learning about your loved one’s family history, enjoyed social activities, medication regimen and medical history. All this information is used to begin our caregiver matching process making sure your loved one’s lifestyle is an excellent fit with their caregiver. We also conduct a thorough fall-risk assessment of your loved ones home.


3

Partnering in Care

We provide regular progress reports and listen to your feedback.

Care Progress Reviews

Our Care Team Is Here For You: Each client receives a Registered Nurse and Social Worker as part of their care team to provide the right level of support and maintain an open line of communication. We encourage families to engage with our care professionals. Our nurses generally visit every client monthly, and you should feel free to reach to our care professionals at any time.

Keeping Everyone in the Loop

Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor's visits and communicating about your loved one's general well-being are all important components to family communication.

How are We Doing?

We will ask you from time to time for feedback of how we are doing. It is the only way we know to make certain we are continuing to deliver the quality care you expect from us. Quality Assurance visits are one way we we stay on top of things.