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  • Client Care Coordinator FT

    Homewatch CareGivers of Westlake

    Job Description:

    Role: The Client Care Coordinator is a qualified person appointed by the Owner(s) & Managing Director to coordinate the care services and activities of the agency and its employees. Provides care management for people of all ages and their families, to improve quality of life and maintain the highest possible ability to function independently within their community in accordance with the Homewatch CareGivers philosophy.

    Scope of Position: Reports to the Owner/Managing Director

    Knowledge, Skills, and Abilities Required: The appointed Client Care Coordinator for the agency must meet the following qualifications:

    1. Self-starter who is energetic, upbeat, organized and passionate about helping others.
    2. A positive, can do & will do attitude.
    3. Team player.
    4. Great time-management skills; ability to effectively multi-task and prioritize in fast paced environment.
    5. Strong computer skills including email, scheduling software, accessing the internet, downloading and utilizing a mobile application for smartphone.
    6. Strong interpersonal and communication skills. The ability to work effectively with a wide range of people in a diverse community. Ability to communicate medical information during potential crisis circumstances over the telephone, in person, and in writing.
    7. The ability to prepare reports to share with the Homewatch team, clients & family members, and healthcare professionals.
    8. Willingness to learn and adhere to agency policies on an on-going basis.
    9. Meet hiring criteria set forth by Homewatch CareGivers background check and drug testing policies.
    10. Accept responsibility for maintaining skills required for quality caregiving and management of staff.

    Major Responsibilities

    1. Introduce caregiver(s) to new clients, deliver client notebook to their home and maintain scheduling.
    2. Train, implement a reward system and develop a work performance model.
    3. Implement & monitor client plan of care. Assess and record client progress to care plan, and makes needed adjustments to plans, services and schedule.
    4. Implements Quality Assurance visits at clients’ home at minimum every 90 days in accordance to the standards of Homewatch CareGivers.
    5. Coordinates services/products outside of HWCG scope. Examples may include: skilled home health care, hospice, facility placement, lifestyle products, remote care technology, durable medical equipment, handyman, and others as directed by supervisor and as appropriate.
    6. Refers to HWCG RN for medication assessment/review.
    7. Responds to emergency situations as needed. Expected to fill caregiver shift if necessary.
    8. On-Call rotation.
    9. Responsible for obtaining client satisfaction reviews both in print and online.
    10. Must attend weekly growth meetings and monthly staff meetings.
    11. Assist as needed in performing initial client evaluation.
    12. Expected to be flexible in the office when office coverage is needed.
    13. Expected to market our services when applicable.
    14. Performs miscellaneous job-related duties as assigned.

    Experience and Training

    1. Preferred 1 year minimum administrative or other work in office setting.
    2. Prior scheduling experience is ideal.

    Physical Qualifications:

    1. Able to work an average of 40 hours per week
    2. Able to bend, climb, stoop, and stand an average of 5 hours per day
    3. Able to lift 20-30 pounds
    4. Able to use tools necessary for job
    5. Able to communicate effectively


    Give us a call! 440-305-5240
    Cities We Serve:
    • amherst
    • avon
    • avon lake
    • bay village
    • columbia station
    • elyria
    • grafton
    • lagrange
    • litchfield
    • lorain
    • new london
    • north ridgeville
    • nova
    • oberlin
    • rocky river
    • sheffield lake
    • spencer
    • sullivan
    • vermilion
    • wakeman
    • wellington
    • westlake
    Zip Codes We Serve:
    • 44001
    • 44011
    • 44012
    • 44028
    • 44035
    • 44039
    • 44044
    • 44050
    • 44052
    • 44053
    • 44054
    • 44055
    • 44074
    • 44089
    • 44090
    • 44116
    • 44140
    • 44145
    • 44253
    • 44275
    • 44851
    • 44859
    • 44880
    • 44889