“"My name is Susan Close and I am the oldest daughter to ……., one of your patient's. I just wanted to make you aware of an absolutely amazing employee you have. I believe her name is Dora. She was working this last weekend and was with my mother on Saturday from 8-4 and then again on Sunday from 9-1. She is highly professional, helpful, friendly, and punctual. But, most of all, she is extremely compassionate, kind and considerate of her patient's feelings and needs. Not, to go into detail, but my mother had a situation on Saturday that most people would have not been willing to help out with and Dora stepped up to the plate without even blinking an eye. She just took right over and made what could have been an extremely embarrassing moment for my mother far less awkward."”
