Our values are not posters on a wall. They are promises in action. They are the values that our Iredell community deserves.
In home care, values aren’t something you talk about when it’s convenient.
They’re what show up at 6:00 a.m. when it’s dark, when I-77 is slow, when a caregiver is tired, and when it would be easy to mail it in.
They’re what guide decisions when no one is watching.
They’re what families feel long before they ever read a brochure or realize they may need help.
At HomeWatch CareGivers of Mooresville, our values are simple, non-negotiable, and guide all our decisions and actions every day:
Response. Recognition. Respect. Results.
Response: Because Waiting Is Not an Option
Families call us during moments of uncertainty, stress, and urgency. That’s why response is our first value. We respond to every inquiry promptly; we listen to understand instead of pushing our own agenda or talking points. We assess within 24 hours. We act with intent, clarity and purpose.
Response isn’t speed for the sake of speed - it’s reassurance, it’s presence, it’s care.
It tells families, “You’re not alone.”
Recognition: Because Caregiving Is Human Work
Caregiving is not transactional - it’s emotional, physical, and deeply personal. We honor and see caregivers as professionals, not placeholders and not commodities. Our retention rate and reviews firmly support this claim. We recognize clients as individuals, not diagnoses. And we recognize families as partners, not obstacles.
Recognition means listening before speaking. It means seeing and honoring courage, effort, progress, and perseverance. When people are seen, outcomes improve and care gets better.
Respect: Because Dignity Is the Foundation of Care
Respect guides every interaction we have—with clients, families, caregivers, and each other. We respect you. We respect your time. We respect boundaries. We respect lived experiences.
Importantly, we respect the fact that allowing someone into your home is an act of trust, and a leap of faith. We respect this and never take that lightly.
Results: Because Care Must Actually Work
Good intentions and nice words are great, but they’re not enough. Care must lead to positive outcome and improve lives. Results mean care plans that align with what the clients want, not what’s easiest. It means consistency, accountability, and progress.
If something isn’t working, we adjust. If expectations aren’t met, we own it.
Results keep us honest.
Why This Matters
Anyone can claim compassion. Values are proven when things are hard.
At HomeWatch CareGivers of Mooresville, our values aren’t marketing language—they are operating standards. That’s why we have earned the trust of families, agencies and organizations across the Lake Norman area. That’s why families trust us, caregivers stay with us.
We provide care that makes a difference, and are very proud to provide in-home care to seniors to residents of Iredell, Rowan, Catawba, Lincoln and Cabarrus county.