Our values are not posters on a wall. They are promises in action. They are the values that our Iredell community deserves.
In home care, values aren’t something you talk about when it’s convenient.
They’re what show up at 6:00 a.m. when it’s dark, when I-85 is slow, when the line at Chick-Fil-A is long, when a caregiver is tired, and when it would be easy to mail it in.
They’re what guide decisions when no one is watching.
They’re what families feel long before they ever read a brochure or realize they may need help.
At HomeWatch CareGivers of Charlotte, our values are simple, non-negotiable, and guide all our decisions and actions every day:
Response. Recognition. Respect. Results.
Response: Because Waiting Is Not an Option
Families call us during moments of uncertainty, stress, and urgency. That’s why response is our first value. We respond to every inquiry promptly; we listen to understand instead of pushing our own agenda or talking points. We assess within 24 hours. We act with intent, clarity and purpose..
Response isn’t speed for the sake of speed - it’s reassurance, it’s presence, it’s care.
It tells families, “You’re not alone.”
Recognition: Because Caregiving is humanity
Caregiving is not transactional - it’s emotional, physical, and deeply personal. We honor and see caregivers as professionals, not placeholders and not commodities. Our retention rate and reviews firmly support this claim. We recognize clients as individuals, not diagnoses. And we recognize families as partners, not obstacles.
Recognition means listening before speaking. It means seeing and honoring courage, effort, progress, and perseverance. When people are seen, outcomes improve and care gets better.
Respect: Because Dignity Is the Foundation of Care
Respect guides every interaction we have—with clients, families, caregivers, and each other. We respect you. We respect your time. We respect boundaries. We respect lived experiences. All our behaviors stem from respect.
Importantly, we respect the fact that allowing someone into your home is an act of trust, and a leap pf faith. We respect this and never take that lightly.
Results: Because Care Must Actually Work
Good intentions and nice words are great, but they’re not enough. Care must lead to positive outcomes and improve lives. Results mean care plans that align with what the clients want, not what’s easiest. It means consistency, accountability, courage and progress.
If something isn’t working, we adjust. If expectations aren’t met, we own it.
Results keep us honest and results help keep us aligned.
Why This Matters
Anyone can claim compassion. Values are proven when things are hard.
At HomeWatch CareGivers of Charlotte, our values aren’t marketing language - they are the standard.
That’s why we continue to earn the trust of families, agencies and organizations across the Charlotte area.
That’s why families trust us and recommend us, and that’s why our caregivers stay with us and recommend us. .
We provide care that makes a difference, and are very proud to provide in-home care to seniors across all of Mecklenburg county.