+ A

Charlotte Mecklenburg County and Surrounding Areas


Getting Started

We are available
24 hours a day,
7 days a week

Call us at 704-503-4660

You can reach us by phone during office hours Monday through Friday from 8:00 am to 5:00 pm. After hours and on weekends, our office staff rotate staffing our phones so that we can be there for you 24/7 when you need us in an emergency or urgent situation. If we should miss your call, we will usually return your message within 1 hour.

Email Us

We monitor our emails 7 days a week. Expect a reply within 1 hour between 8am and 6pm, or by 9am the following day if after 6pm evenings and weekends.

Immediate Care, No Matter Where You Are

When possible, we appreciate advance notice that your family will be needing care so that we can thoroughly understand the needs and preferences of your loved one and best match a caregiver with those needs. However, in a rush situation, we will work hard for you to expedite the nurse evaluation, complete the necessary paperwork and start care right away. This includes a seamless discharge from a facility. If you cannot be present, we can complete any paperwork via email or fax, if your loved one cannot do so.


Evaluating Our Care and Your Needs

We come to you and create a custom plan

Scheduling the Evaluation

We can come to your loved one's home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.

Creating a Care Plan

We begin creating a care plan by first learning about your loved ones family history, enjoyed social activities, medication regimen, medical history. All this information is used to begin our caregiver matching process making sure your loved ones lifestyle is an excellent fit with their caregiver. We also conduct a thorough fall-risk assessment of your loved ones home.


Starting Care

We provide weekly progress and listen to feedback

Care Progress Reviews

We can communicate regularly with you about the progress and condition of your loved one.

Keeping Everyone in the Loop

Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor's visits, communicating about your loved one's general well-being are all important components to family communication.

How are We Doing?

We will ask you from time to time for feedback on how we are doing. It is the only way we know to make certain we are delivering the quality care you expect from us. Nurse Supervisory Visits and satisfaction surveys are two ways we stay on top of things.