Care Available 24 Hours a Day, 7 Days a Week.
"Thank you for your service during my husband's illness. I have appreciated the promptness of replies and arrangements. Most of all thank you for the care givers whom you have provided. They have been competent, responsive and caring. It has been a gift to have your assurance and safety net during very difficult and sad days. I hope others in need will find their way to you. Thank you."
Written by: Wife of a Client
You can reach us by phone during office hours Monday through Friday from 8:00 am to 5:00 pm. After hours and on weekends, our office staff rotate staffing our phones so that we can be there for you 24/7 when you need us in an emergency or urgent situation. If we should miss your call, we will usually return your message within 1 hour.
We monitor our emails 7 days a week. Expect a reply within 1 hour between 8am and 6pm, or by 9am the following day if after 6pm evenings and weekends.
When possible, we appreciate advance notice that your family will be needing care so that we can thoroughly understand the needs and preferences of your loved one and best match a caregiver with those needs. However, in a rush situation, we will work hard for you to expedite the nurse evaluation, complete the necessary paperwork and start care right away. This includes a seamless discharge from a facility. If you cannot be present, we can complete any paperwork via email or fax, if your loved one cannot do so.
We can come to your loved one's home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.
We begin creating a care plan by first learning about your loved ones family history, enjoyed social activities, medication regimen, medical history. All this information is used to begin our caregiver matching process making sure your loved ones lifestyle is an excellent fit with their caregiver. We also conduct a thorough fall-risk assessment of your loved ones home.
We can communicate regularly with you about the progress and condition of your loved one.
Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor's visits, communicating about your loved one's general well-being are all important components to family communication.
We will ask you from time to time for feedback on how we are doing. It is the only way we know to make certain we are delivering the quality care you expect from us. Nurse Supervisory Visits and satisfaction surveys are two ways we stay on top of things.
Homewatch CareGivers® is a trademark owned by Homewatch International, Inc.™ and licensed for use to independently-owned franchised businesses that offer caregiver services to the public. All personal services, elderly care, caregiving and home care services offered OR provided under the Homewatch CareGivers™ mark are offered and provided only by independently-owned franchises and, where required, licensed OR registered businesses and care agencies.