Care Available 24 Hours a Day, 7 Days a Week.
I really value and appreciate the fact I can call Homewatch and know that you will provide compassionate, caring and professional caregivers.
Written by: C.H.
You can reach us by phone 24 hours a day, 7 days a week because your call is important to us.
We monitor our emails 7 days a week. Expect a reply within 1 hour between 8am and 6pm, or by 9am the following day if after 6pm evenings and weekends.
We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a facility. You can complete any paperwork via email or fax, if your loved one cannot do so.
We can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.
When we start non medical home care with a new
client, our nurse will go out and observe the client, and ask questions related
to their health and what they are wanting out of our service. The nurse will
then admit the client, and during this time will contact their physicians,
hospice, home health etc. and coordinate care with the services that they
already have. Then our scheduler will
set up the client’s schedule, including finding the right caregiver for the client.
After the schedule is set up, if the client wishes, we can introduce the caregiver(s)
to the client and remind them of the days and hours they will be there. We also
provide a calendar to the client so that they know which caregiver will be
coming and when. We also give them a binder that includes copies of signed
documents, and the Client’s Plan of Care so that they can review the
information at any time that they wish.
We can make available to you weekly progress notes about your loved one's weekly activities at your request.
Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor's visits, communicating about your loved one's general well-being are all important components to family communication.
We will ask you from time to time for feedback of how we are doing. It is the only way we know to make certain we are continuing to deliver the quality care you expect from us. Quality Assurance visits and Home Care Pulse surveys are two ways we stay on top of things.
We want to hire the best. We
take great care in selecting and interviewing our caregivers and verifying what
hours that they can and want to work. Prior to our interview process we test
the applicants to gauge their knowledge of their industry laws and industry
standards. If they pass those tests we then move onto a rigorous interview in
which we discuss previous employment and why they want to work in this field.
Afterwards the applicant will come to orientation where they are drug tested
and a thorough BG check is ran, hire is dependent on passing of both of these
Homewatch CareGivers® is a trademark owned by Homewatch International, Inc.™ and licensed for use to independently-owned franchised businesses that offer caregiver services to the public. All personal services, elderly care, caregiving and home care services offered OR provided under the Homewatch CareGivers™ mark are offered and provided only by independently-owned franchises and, where required, licensed OR registered businesses and care agencies.