Company Quick Facts
•Company Headquarters: 7100 E. Belleview Ave., Suite 101 Greenwood Village, Colorado 80111
•Date Founded: 1980 by Paul Sauer (father of current company president, Leann Reynolds); began franchising in earnest in 2002
•Number of Franchise Partners: 110 (as of February 2014)
•Number of Locations (Territories): 220 (as of February 2014)
•Number of Countries Served: 5 (United States, Canada, Costa Rica, Guatemala, and Mexico)
•Number of States Served: 37 (as of February 2014)
•Number of Employees in Network: approximately 6,100
•Number of Employees at HQ: 28
•Hours of Care Provided in 2012: approximately 4.7 million
Awards & Recognition
•Entrepreneur rankings: #169 of Top 500 Franchise Companies (2015), #165 in 2014, #149 in 2013, #171 in 2012 and #183 in 2011
•Franchise Business Review: Top 50 in Franchise Satisfaction (2008-2014)
•Colorado Companies to Watch: Finalist (2013)
•Work Options Group: Caregiver of the Year Award (2006)
•Work Options Group: Top National Agency (2005 & 2006)
•LCTI: Premier Provider for Managed Care
•AARP: National Employer Team Members (2009, 2010, 2011, 2012)
•Certified Age Friendly Employer (2009)
Paul Sauer’s simple premise sparked the vision for Homewatch CareGivers:
“From time to time people need a little help; I wanted to build a successful and fulfilling business around providing people the help they needed.”
And that’s just what Paul Sauer did.
After exploring a few variations of the business model in the 70s, Paul launched Homewatch CareGivers in 1980. He built and grew the company by providing others in the community with the in-home care services they needed.
For the next 15 years, he fully developed the business model in the Denver market, providing comprehensive home care, such as house sitting and domestic services, personal care and homemaking support for the elderly, rehabilitative care, special care for the developmentally disabled, child care, and transportation services.
By the mid 1990s, Paul had refined his business and service systems to the degree that the company was ready for rapid expansion through franchising. In 1994, Homewatch CareGivers added its first franchise partner in Boulder, Colorado. Paul and his team stayed true to his founding principle and the core values he established as the foundation of the company: integrity, compassion and a commitment to delivering the highest quality service. He and his ever-expanding network of providers continued helping others as they would help their own family – and the company continued to grow.
As the company expanded throughout the U.S., reaching 50 territories in 2003 and 100 by the end of 2005 and adding its first two international locations in New Zealand and Canada in 2003 and 2004, respectively, Paul realized he needed to expand his management team and also begin to prepare for a transition in leadership. He turned to his daughter, Leann Reynolds.
In 2001, Leann joined the company to provide sales and operational support to the Northwest region of the United States. By 2003, she was operating a Homewatch CareGivers franchise in Portland, where her operation was among the top performers in the company, grossing more than $1 million dollars in its first two years.
After more than 20 years of successful leadership, Paul turned over the day-to-day operation to Leann. She stepped in as president in 2006 to build on the strong foundation her father had established along with a clear vision that will propel the company to the next level. With her hands-on experience in the field and her strong business and systems background, she marshaled in four consecutive years of double-digit revenue growth, more than doubled the size of the franchise network, and added new international locations in Costa Rica (2006), Panama (2008), and Guatemala (2010).
While staying true to its guiding principle, Homewatch CareGivers continues to expand its worldwide footprint and its service offerings, including Pathways to Memory, their specialized memory programs for clients with dementia and other memory impairing illnesses; Remote Care Technology, a service that places safety devices in the home to monitor activities and medications designed to work in conjunction with the company’s in-home care-giving services; ClientCare Coordination, a complete care management solution; and Homewatch CareGivers University, an online educational resource available to all caregivers.
Leann Reynolds is leading the company into a bright future, summing up her vision this way: “We are focused on continuing to lead our industry by setting the highest standards of education and delivering the highest quality care – one client at a time.”