“From my first telephone conversation with Brenda; the meeting at my dad's house with Tamera; the caregivers - Kemi, LaQueshia, Yanira, Sharon and Tina; the visit and telephone check-ins from Melissa; and the many telephone conversations with Vivian - I cannot begin to express how pleased I was with every one of these wonderful ladies at Homewatch CareGivers. My dad wished to remain in his own home and with their help, he was able to do so until his passing. Everyone was professional, prompt, courteous, respectful and had a pleasant attitude and smile. I truly do not know what I would have done without their assistance, compassion and insight. I am forever grateful!”
“Alicia is great! Always willing to do what is asked and spoils her clients. She's been doing grocery shopping for us and is always sharp about what we need.”
- David P.
“Our Caregiver has done an excellent job compared to our previous one. She remembers to make David something to eat every time. She takes initiative to complete necessary tasks and its not necessary to tell her what to do. She goes above and beyond by opening the door to let the dogs out and back in. When we tell her that something needs to be done, she'll either get it done or remember to do it on her next visit. Our caregiver Alicia really cares about us. Not just David although she knows he's her client.”
- David M.
“Kevin M. is exceptional and very effective! He does not wait to be asked to provide obviously needed services. He responds well to lists of requests. He uses careful actions and procedures.”
- Don E.
“I am always pleased to pass on good reports from customers! Also as you know, my clients were very happy with your visit. They really liked Karin S. and the care she showed and that's why they signed with you.”
“This is a follow-up to a routine phone call I received from your office regarding the home care services being provided by the caregiver you selected as potentially a “good fit” between that caregiver and me.
Firstly, your practice of attempting to “match” the personalities and sensitivities of clients and caregivers has proven to be very desirable in my case.
Beyond the compatibility issue, I am pleased to add to the remarks I made in the phone call to further credit my caregiver’s actual performance, which is excellent by every measure.
Beyond the feedback for your purpose of monitoring the care given by your employee, I request that you share this communication with the caregiver and ask that you place it in the caregiver’s personnel file.
Even if you had not done such a follow-up I would have volunteered my views of the caregiver’s services following a practice I follow regularly when I am especially pleased with a person’s performance from my perspective.
When I perceive a person’s performance to require improvement I also communicate this to assure attention to what is an unsatisfactory performance.
My pro-active stance on performance issues is a natural process for me based on my educational accomplishment of being awarded a Master of Science Degree in Management and Development of Human Resources.”
“Homewatch Caregivers in Crystal Lake, Il is a wonderful agency. One of my clients was in need of companion care. Her social support system was limited and she seemed to be regressing in terms of independence. Homewatch provided a fantastic companion that assisted this client in getting back into the community to shop, get her hair done and get to social activities. I highly recommend Homewatch Caregivers in Crystal Lake, Illinois.”
“My caregiver has helped me regain my confidence!”
“The staff at Homewatch CareGivers have been a fantastic resource and support for my mom with Alzheimer's. They are caring and professional at every level and we will refer others to them as well.”
- Mary Ann R.