Client Care Journey
How to Get Home Care Services
What Caregiving Assistance Is Right for You?
There comes a time when you realize that you or someone you care for may need more assistance in the home for optimum well-being. Since this might all be new to you or them, we've outlined the general stages of the client’s journey to receiving home care.
Client Care Journey
Awareness:
- Realization of need for support/services
Considerations:
- Research care options
- Research funding options
- Connect with care team to discuss needs
- Schedule in-person meeting to develop customized plan of care
Decision Made:
- Complete required documents
- Schedule care delivery
- Caregiver matching
Receiving Care:
- Caregiver introduction
- Customized plan of care reviewed
- Communication - example: via family portal
- Care coordination with healthcare providers
Satisfaction:
- Quality care delivered
- Quality Assurance visits every 90 days
- Satisfaction surveys
- Online reviews
Typically, if you have found our website, you are in the “Awareness” or “Considerations” stages mentioned above. The below links may be helpful for you during this time:
CareGivers
Providing the highest quality of care at an affordable cost. Our local caregivers are trained, background-checked, and insured. This is our promise to you.
About Our Caregivers
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We conduct annual background checks on all local caregivers.
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We provide at least 12 hours annually of employee training.
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We perform in-person Quality Assurance visits at least every 90 days.
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We conduct satisfaction surveys to monitor the level of care provided.
Homewatch CareGivers is Here to Help.
Part of the Authority Brands Family
Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.
