Client Care Journey

How to Get Home Care Services

What Caregiving Assistance Is Right for You?

There comes a time when you realize that you or someone you care for may need more assistance in the home for optimum well-being. Since this might all be new to you or them, we've outlined the general stages of the client’s journey to receiving home care.

graphic depicting the client journey

Client Care Journey

Awareness:

  • Realization of need for support/services

Considerations:

  • Research care options
  • Research funding options
  • Connect with care team to discuss needs
  • Schedule in-person meeting to develop customized plan of care

Decision Made:

  • Complete required documents
  • Schedule care delivery
  • Caregiver matching

Receiving Care:

  • Caregiver introduction
  • Customized plan of care reviewed
  • Communication - example: via family portal
  • Care coordination with healthcare providers

Satisfaction:

  • Quality care delivered
  • Quality Assurance visits every 90 days
  • Satisfaction surveys
  • Online reviews

Typically, if you have found our website, you are in the “Awareness” or “Considerations” stages mentioned above. The below links may be helpful for you during this time:

Homewatch
CareGivers

Providing the highest quality of care at an affordable cost. Our local caregivers are trained, background-checked, and insured. This is our promise to you.

About Our Caregivers
  • We conduct annual background checks on all local caregivers.

  • We provide at least 12 hours annually of employee training.

  • We perform in-person Quality Assurance visits at least every 90 days.

  • We conduct satisfaction surveys to monitor the level of care provided.

Ready to Speak with an Expert?
Homewatch CareGivers is Here to Help.
Part of the Authority Brands Family

Authority Brands is the leading provider of in-home services, building brands that support the success of franchisees as well as better the lives of the homeowners we serve and the people we employ.