Melissa Laudicina Client Care ManagerMelissa Laudicina Client Care Manager
Melissa Laudicina has been working with Homewatch CareGivers (HWCG) of Crystal Lake since October of 2018. She began her journey with us as our Client Care Coordinator, where she mainly managed the delicate work of matching the right caregiver with a client. She has since moved to her current position as the Client Care Manager where she works administratively to ensure the quality and efficiency of office functions, as well as getting to know clients and caregivers in order to keep her finger-on-the-pulse of daily operations. Melissa has three children including a 26-year-old son, and 18 and 12-year-old daughters with whom she enjoys watching movies, going on walks, and creating family scrapbooks.
Vivian Van Duyn Client Care CoordinatorVivian Van Duyn Client Care Coordinator
Vivian has worked as the Client Care Coordinator for Homewatch CareGivers of Crystal Lake since last year. Her primary role is in client and caregiver scheduling, client communications and staff planning. After receiving her CNA in 2003, Vivian connected with a woman who had multiple sclerosis. Vivian started working for her and the match was a perfect fit for both of them and lead to Vivian providing care for her for almost 15 years. Though she no longer works as a caregiver in her role at HWCG, her experience with long-term caregiving helps her tremendously with being able to match the right caregiver with a client. Finding the right match between caregivers and clients is essential to the experience of all parties involved, and that’s why Vivian works tirelessly to ensure that everyone is happy with their fit, and if they are not, she does whatever she can to ensure a great fit. When Vivian is not at work, she enjoys cooking meals with and for her grandchildren, and loves looking for treasure with her metal detector in fields, beaches and parks.