+ A

Boulder Longmont, Lafayette and Louisville

1

Getting Started

We are available
24 hours a day,
7 days a week

Call us at 303-444-1133

Our office is open Monday through Friday, 8-5. However, we are available 24/7 for urgent situations or to discuss your immediate care needs. After hours, you can call our urgent care line at 303-878-1400 and we will return the call within one hour.

Email Us

If you prefer to contact us by email, we will respond within one hour between 8 and 5 on weekdays. On weekends or after hours, we will respond by 9am the next business day; if you need to reach us sooner, you can call our urgent care line.

Immediate Care, No Matter Where You Are

We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one. This includes a seamless discharge from a facility. You can complete any paperwork via email, mail or fax, if your loved one cannot do so.


2

Evaluating Our Care and Your Needs

We come to you and create a custom plan

Scheduling the Evaluation

We can come to your loved one’s home or meet at the senior residence or health care center where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In most cases we can conduct the evaluation the same day you reach out to us.

Creating a Care Plan

We begin by creating a care plan that encompasses not only your loved one's physical and practical needs, but their personal background and history, to foster a better connection between your loved one and his or her caregivers. This information is used to begin our caregiver matching process to ensure that your loved one's lifestyle is an excellent fit with their caregiver.


3

Partnering in Care

We provide weekly progress and listen to feedback

Care Progress Reviews

Our streamlined documentation system allows us to provide you on-demand reports on the caregivers' tasks at each visit.

Keeping Everyone in the Loop

Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor's visits, communicating about your loved one's general well-being are all important components to family communication.

How are We Doing?

We will ask you from time to time for feedback of how we are doing. It is the only way we know to make certain we are continuing to deliver the quality care you expect from us. Quality Assurance visits and maintaining open communication with you and your family are the way we stay on top of things.