Jeff Swain Owner / CEOJeff Swain Owner / CEO
Being raised in Grand Rapids, Jeff is very aware of the needs and wants of the people of West Michigan. After seeing the lack of options available to his own father and the need for a responsive, customer-service based approach to in-home care, Jeff and his wife Sue started Homewatch CareGivers in 2003. Since then, Homewatch has become the premier provider of in-home assistance in Kent County, providing the kind of respectful and professional approach that all clients deserve. Since 2003, he has served as an advocate for seniors in the Greater Grand Rapids area by participating on the boards of many groups including, Senior Neighbors.
Jeff began his career in Marketing and Product Development after graduating with a Masters from the Kellogg School of Management at Northwestern University. Prior to starting Homewatch, he worked for Kraft Foods, Sara Lee Corporation, and Daymon Associates.
His approach to care is providing the deserving families of Kent County with a better in-home care choice, providing a respectful and professional approach his clients deserve, and raising the bar for all home care providers in a growing market segment.
Sue Swain Owner / COOSue Swain Owner / COO
Being raised in Grand Rapids, Sue is very aware of the needs and wants of the people of West Michigan. After a 22 year long career in the furniture industry, 18 of which were working for Holland, MI based Sligh Furniture, she joined her husband Jeff in making Homewatch CareGivers the premiere provider of in-home assistance for Grand Rapids.
Sue has a knack for seeing the unexpected and ensuring that their offices goes above and beyond for every one of nearly 2000 clients that they have had the opportunity to assist!
Rob Leonard Manager of OperationsRob Leonard Manager of Operations
Rob joined the team in 2016 after leaving a career in hospitality. Rob is a born and bred Grand Rapidian, with a brief excursion to Utah for college. Rob is proud to live in Kentwood with his wife, Rae, and their dog, Bella. His passion for hospitality has transitioned him into his role with Homewatch well and helps to keep us driving to be the premier provider of home care in Grand Rapids for all of the clients that we have the opportunity to assist.
Margaret Dugan, RN Registered Nurse Case ManagerMargaret Dugan, RN Registered Nurse Case Manager
Margaret says she has had the pleasure of working for Homewatch for 9 and ½ years. Margaret has had a varied professional career working as a Registered Nurse. “All my experiences have prepared me for this role of caring for seniors in their home.” Margaret has grown to realize that we often give emotional and psychological support to the family members as well. She enjoys getting to know our clients, discovering their needs, and hearing their wonderful histories. Margaret has lived in GR most of her life and raised her family here. She and her husband Lawrence have been blessed with 7 wonderful grandsons.
Emily Retzlaff Recruiter and HR CoordinatorEmily Retzlaff Recruiter and HR Coordinator
Emily started with Homewatch CareGivers in 2015 after leaving a career in retail management. Emily grew up in Grand Rapids and has spent most of her life here other than a brief stay in Seattle. She is happy to be back in Grand Rapids where she lives with her husband, Brian, and their daughter, Lexi. Emily’s watched firsthand as her own family struggled to navigate her Grandmothers dementia diagnosis. She is happy to be part of a company which helps other GR families handle similar situations.