Care Available 24 Hours a Day, 7 Days a Week.
“I wanted to bring my father home, but after two failed attempts to keep him safe and comfortable at home, I was unsure of what to do…. He was under Hospice care and they recommended that I call Homewatch... It is now just about nine months later and I cannot say enough wonderful things about Homewatch... The best testament that I can give to the level of care, love and compassion that he has received, is that hospice has dismissed him!! I don't think I could ask for anything more!!”
Written by: L.B Bethlehem, PA - Daughter of a Homewatch Client
Our office is open from 8:30AM to 4:30PM Monday through Friday. A supervisor is on call 24 hours a day 7 days a week. We strive always to be there to take your call. If we should happen to miss your call, we encourage you to leave a detailed voice mail. We returned all non-emergency calls the morning of the next business day. We return emergency calls as quickly as possible, of course.
We want to communicate with you in whatever way you are most comfortable. If you prefer to email us, you can do so from the contact form on this website or you can email us directly at LehighValley@HomewatchCareGivers.com. We are highly responsive to emails and we will get back to you as quickly as possible, but no later than the next business day.
We understand that circumstances, for example not being able to take off work or living far away, can prevent a loved one from being available to meet with us in person to get services started. We are happy to use technology to get the job done: whether that means faxing or emailing paperwork or making telephone or Skype calls to develop a Plan of Care.
We can come to your loved one’s home or meet at the facility where your loved one is currently staying to conduct a comprehensive evaluation of your loved ones needs. In urgent situations we can conduct the evaluation the same day you reach out to us.
We begin creating a care plan by first learning about your loved one’s family history, enjoyed social activities, medication regimen and medical history. All this information is used to begin our caregiver matching process making sure your loved one’s lifestyle is an excellent fit with their caregiver. We also conduct a thorough fall-risk assessment of your loved ones home.
Family communications can be one of the most important aspects of our job as a home care agency. Staying on top of changing social schedules, running necessary errands, sharing notes from doctor's visits and communicating about your loved one's general well-being are all important components to family communication.
We will ask you from time to time for feedback of how we are doing. It is the only way we know to make certain we are continuing to deliver the quality care you expect from us. Quality Assurance visits and Home Care Pulse surveys are two ways we stay on top of things.
Homewatch CareGivers® is a trademark owned by Homewatch International, Inc.™ and licensed for use to independently-owned franchised businesses that offer caregiver services to the public. All personal services, elderly care, caregiving and home care services offered OR provided under the Homewatch CareGivers™ mark are offered and provided only by independently-owned franchises and, where required, licensed OR registered businesses and care agencies.