Homewatch CareGivers of South Orange Receives 2023 Best of Home Care® – Leader in Experience Award Best in Home Care Provider and Employer of Choice for 9 Consecutive Years.
Homewatch CareGivers of South Orange is pleased to announce that it received the distinguished 2023 Best of Home Care–Leader in Experience Award from Home Care Pulse (HCP), the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by HCP and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Experience, Homewatch CareGivers is recognized among the top 10% of home care providers participating in the nationwide HCP Experience Management Program for 9 years in a row.
This accomplishment demonstrates Homewatch CareGivers’ long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of the company’s clients and caregivers were interviewed each month. Over a 12-month period, Homewatch CareGivers’ client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more. Using feedback from clients and employees, as well as quality benchmarks from HCP, Homewatch CareGivers’ management team set goals to reach the highest level of Experience possible.
“We are very proud to have earned this recognition for the 9th consecutive year. We believe it reflects our long-term commitment to providing great service to our clients and to providing a great place to work for our caregivers”, says Larry Aronson, owner.
The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. HCP believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“At HCP, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of HCP. “When we see agencies like Homewatch CareGivers of South Orange that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. They have continuously worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”
Meet Our Director of Nursing
Each edition, we will feature a member of our staff. This quarter, we would like to introduce you to Stacey Chusid, our Director of Nursing.
How long have you been with Homewatch Caregivers?
What do you enjoy most about working here?
I enjoy working at Homewatch because we work well as a team, collaborating and working towards providing the best care for our clients and their loved ones.
What do you find rewarding about this job?
I’ve worked in a lot of different areas of nursing and for me, I feel that home care gives me the opportunity to really build a relationship with my patients and their families. It is rewarding to be able to make a difference in their lives.
What do you enjoy doing when you’re not working?
I moved to an active 55 plus community 3 years ago and love it. I have met so many new friends and enjoy playing pickleball, taking walks, cooking and traveling. My favorite time outside of work is spending time with my husband, my children and my two dogs.
Celebrating Social Work Month – Social Work Breaks Barriers
Homewatch CareGivers of South Orange is celebrating Social Work Month to highlight how social workers have enriched our society by empowering people and communities to break barriers that prevent them from living life to the fullest.
Social work is one of the fastest growing professions in the US according to the Bureau of Labor Statistics and expected to rise significantly in the upcoming years. People become social workers because they have a strong desire to help others and make society a better place. Homewatch CareGivers social workers are in the field helping families care for their loved ones in Essex, Union, and parts of Passaic and Morris counties.
Margo Weill, MSW, a Partner and Director of Client Services explained, “When a family member contacts us to arrange for care for a parent or spouse, it is usually one of the most difficult times for them. We work with vulnerable people; those who can no longer live alone, have serious disabilities or illness, or are experiencing significant cognitive decline. At Homewatch CareGivers, social workers are an important component of our Care Team which includes a dedicated social worker, a nurse and certified home health aides. As one of the social workers, I help the family process this new phase of their lives, guide them in assessing needs and arrange for appropriate care, knowing the beginning stages of hiring an aide can be difficult for the entire family. We support the family members while providing care to preserve quality of life for their loved one.”
Randi Brokman, MSW is the Director of Community Outreach and Client Care, spending time in the community engaging with and learning about services relating to senior services. She finds this knowledge helpful in providing Homewatch senior clients with the latest resources available in the community. “We are able to support families coping with the stress of new or increased needs and provide resources to help them manage and address their challenges.”
Jessica Lesnik, Senior Director of Client Care brings her extensive medical social work background to the service of Homewatch CareGivers’ clients. She shared, “I want to help families sort through and navigate difficult times. I also feel strongly about finding the right match between a caregiver and client. It gives me great satisfaction when they are a good fit, the relationship is symbiotic, and they become friends. It is also important to help families and caregivers figure out how to make the “fit” work when it doesn’t happen automatically or there are misunderstandings. Life is better when everyone feels connected, engaged, and appreciated.”
A recent survey from Ipsos showed that 80 percent of Americans have a favorable opinion of social workers, and those who interacted with a social worker say that professional improved their situation or that of a family member. Homewatch CareGivers social workers are proud to be part of this helpful profession.
For more information about our long- and short-term, hourly, or live-in quality care, call (973) 755-0996.