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Castro Valley Hayward, San Leandro, San Lorenzo, and the Heart of the Bay

1

Getting Started

We are available
24 hours a day,
7 days a week

Call us at 510-803-6030

You can reach us by telephone 24 hours a day, 7 days a week. If we happen to miss your call, we will call you back within 1 hour during normal business days and within 3 hours afters 6:00 PM weekday evenings and weekends.

Email Us

We monitor our emails 7 days a week.  You can expect a reply or a telephone call within 1 hour during normal business hours, or by 9:00 a.m. the following day for messages received after 6:00 pm weekday evenings and weekends.

Immediate Care, No Matter Where You Are

We can start taking care of your family member immediately; even if you are not available in person to sign paperwork on behalf of your loved one.  This includes a seamless discharge from a facility. You can complete any paperwork via email or fax, if your loved one cannot do so.


2

Evaluating Our Care and Your Needs

We come to you and create a custom plan

Scheduling the Evaluation

We can visit at your loved one’s home or meet at the facility where they are currently staying to conduct a complementary evaluation of your loved one's needs. In most cases, we can conduct the comprehensive evaluation the same day you reach out to us.

Creating a Care Plan

We create a care plan based on your loved one's family history, social activities they enjoy engaging in, medication regimen, and medical history.  All of this information is used to begin our caregiver matching process to ensure that your loved one's care needs and lifestyle is an excellent fit with their caregiver. We also conduct a thorough fall-risk assessment of your loved one's home.


3

Partnering in Care

We provide weekly progress and listen to feedback

How are We Doing?

We will ask you for feedback on how we are doing on a  regular basis.  This enables us to be certain that we are continuing to deliver the quality care you expect from us. Conducting periodic Quality Assurance visits and Home Care Pulse surveys are two ways we stay on top of things.